by Kiando | Last Updated, August 2026
Disclosure and research note: This is an independent, research-based review, not a firsthand customer account. We reviewed the current BBB directory result, the company’s website status, complaint narratives captured during our May 2026 research, federal consumer guidance, and lower-risk exit resources. Complaint allegations are not findings of fact, and a small public sample cannot establish how most customers were treated. Read our affiliate disclosure.
Quick Verdict
Our verdict: Do not pay Timeshare Answers unless you can first confirm that the business is operating, identify the legal entity on the agreement, receive the complete service contract, and verify who will perform the work. As of August 24, 2026, TimeshareAnswers.com redirects to a domain-sale page rather than an operating service website.[3] The BBB directory still lists Integrity Marketing Solutions, LLC with a B- rating and no accreditation, but the detailed profile was not consistently accessible during this update.[1][2]
The strongest evidence on this page is historical. During our May 2026 review, we examined five BBB complaint narratives dated from July 2022 through August 2024. Those complainants described fees above $3,000, refund or performance promises, communication failures, and unresolved service disputes. These are allegations from a limited complaint sample, not a measured failure rate.[2]
If you are still within a contract rescission period, use the cancellation instructions in your signed agreement now. If the deadline has passed, contact the resort or developer before hiring an exit company. The FTC advises owners to start with the timeshare company and to be cautious of unsolicited callers, guarantees, and upfront-payment demands.[4][5]
Timeshare Answers at a glance
| Question | What the evidence supports |
|---|---|
| Is the website operating? | TimeshareAnswers.com redirected to a domain-sale page on August 24, 2026.[3] |
| What business does BBB list? | Integrity Marketing Solutions, LLC in Orlando, categorized under timeshare cancellation and telemarketing services.[1] |
| Current BBB directory status | B- and not BBB Accredited as checked August 24, 2026.[1] |
| Are current prices published? | We found no operating company website or current public rate card. Historical complaints described fees above $3,000.[2][3] |
| Is success guaranteed? | No public evidence reviewed here supports a reliable success rate. Treat any guarantee as contract-specific. |
| Best first step | Follow the signed rescission instructions if still eligible. Otherwise contact the developer or resort and ask about a surrender, deedback, hardship, resale, or transfer route.[4][6] |
What Is Timeshare Answers?
Timeshare Answers is a name associated in the BBB directory with Integrity Marketing Solutions, LLC in Orlando, Florida. The BBB currently categorizes that company under timeshare cancellation and telemarketing services and lists a B- rating without accreditation.[1]
Older marketing and BBB materials connected the business with names including Timeshare Cancel Services and Cancelamos Timeshare. A shared name, address, manager, or marketing claim does not prove that every related entity used the same contract. The legal entity printed on the consumer’s signed agreement is the one that matters for a payment dispute or demand letter.
We could not verify a current operating website for Timeshare Answers. The exact domain used in older materials now redirects to a domain marketplace.[3] A current BBB directory entry does not, by itself, establish that the company is accepting clients or answering existing ones.
What older marketing claimed
Older company materials described help with timeshare cancellation, contract termination, document preparation, disputes, and attempts to recover money. They also used promotional language about successful terminations and client savings.
We did not find a current operating company page that substantiates a present success rate, refund total, service scope, or price. Do not carry older marketing numbers into a new agreement. Ask for the exact deliverables, responsible person or law firm, payment schedule, estimated timeline, refund conditions, and client obligations in writing.
The Beacon ebook and the service-scope question
During our May 2026 research, the BBB profile described Integrity Marketing Solutions as a document-preparation and assistance business and referred to a resource called The Beacon. The description indicated that the fee included an ebook with material intended to help consumers navigate a dispute process.[2]
That description does not prove that every customer bought only an ebook. It does reveal an important contract question: is the provider promising to perform an exit, or selling information and assistance while the customer sends letters and handles the dispute?
Before paying, require written answers to these questions:
- What specific work will the company perform?
- What work remains the customer’s responsibility?
- Will a licensed attorney represent the customer, and in which state is that attorney licensed?
- Who receives the money and who controls it before milestones are completed?
- What event counts as a successful exit?
- What exclusions can void a guarantee or refund?
- Does the agreement instruct the owner to stop loan or maintenance-fee payments?
Historical fees reported by complainants
We found no current public price because the company domain is not operating as a service website.[3] The figures below come from three contract descriptions in BBB complaint narratives reviewed in May 2026. They are historical allegations, not a current price list or proof that every customer paid the same amount.[2]
| Contract date described in complaint | Amount described | Other term described |
|---|---|---|
| September 2020 | $3,195 | Complainant said the fee was refundable if the service was unsuccessful |
| November 2020 | $4,000 | Complainant also described a 15% share of recovered funds |
| March 2021 | More than $3,000 | Complainant described an unsuccessful exit and later communication problems |
A large upfront fee creates more exposure if the service stalls or the provider becomes unreachable. Before paying any exit provider, compare the written price with the work included, payment milestones, refund exclusions, dispute clause, and the developer’s direct exit options. The FTC warns that timeshare resale and exit scammers often ask for money before producing a result.[4][5]
BBB Profile: Rating, Alerts, and What the Complaints Say
Current directory status
As checked August 24, 2026, BBB search results listed Integrity Marketing Solutions, LLC with a B- rating and no BBB accreditation. The listing showed an Orlando address and categorized the business under timeshare cancellation and telemarketing services.[1]
A BBB rating is not a government license or a guarantee of performance. The current directory result is useful for matching the entity, address, phone number, category, rating, and accreditation status. It does not establish that the business is operating today.
The complaint sample reviewed
In May 2026, we captured five detailed BBB complaint narratives with dates in July 2022, August 2022, October 2022, and August 2024. All five were marked unanswered at the time of that review. The narratives included allegations involving communication failures, unfinished cancellation work, refund disputes, and service guarantees.[2]
| Complaint date | Contract or payment detail described | Main allegation | Status when reviewed |
|---|---|---|---|
| July 2022 | More than $3,000; March 2021 contract | Unsuccessful exit and loss of communication | Unanswered |
| July 2022 | $3,195; September 2020 contract | Refund promise disputed after unsuccessful service | Unanswered |
| August 2022 | $4,000 plus 15%; November 2020 contract | Office and phone contact problems after payment | Unanswered |
| October 2022 | March 2021 contract; amount not stated | Sporadic communication after the customer followed instructions | Unanswered |
| August 2024 | Written two-year guarantee; amount not stated | No reported result by the deadline and inability to make contact | Unanswered |
Evidence limit: This table summarizes complainants’ allegations. It does not independently prove each event, and five narratives cannot establish a company-wide success or failure rate. The dates matter because most of the described contracts were signed in 2020 or 2021.
What the public evidence does not establish
We did not locate a current public service agreement for Timeshare Answers. The complaint narratives describe different fees, guarantees, timelines, and customer expectations. Those accounts cannot be combined into one universal contract.
| Question | What is publicly clear? |
|---|---|
| Current service price | Not clearly published |
| Current legal entity accepting clients | Not confirmed by an operating company website |
| Work performed by the provider | Older BBB material referred to document preparation and The Beacon; current scope is not confirmed[2] |
| Refund conditions | Complaint narratives describe promises, but no current standard policy was found[2] |
| Attorney representation | Not established by the sources reviewed |
| Payment milestones or escrow | Not established by the sources reviewed |
| Treatment of loan and maintenance-fee payments | Must be checked in the signed agreement and against the owner’s continuing obligations |
Never infer legal representation from words such as advocacy, cancellation support, document preparation, or contract assistance. Verify the lawyer’s name and bar status before treating a service as legal representation. A document preparer and a lawyer have different duties, qualifications, and accountability.
Risk signals to resolve before paying
The evidence supports a cautious status, not a mathematical scam score. Resolve each item below with current documents before paying.
| Question | Current evidence | What to require |
|---|---|---|
| Is the website operating? | The former company domain redirects to a domain-sale page.[3] | A verified operating address, working contact channel, and current legal entity |
| Is pricing public? | No current rate card was found. | A complete written price and payment schedule |
| Are there unresolved complaint allegations? | Five narratives reviewed in May 2026 were marked unanswered at that time.[2] | A written explanation and references that can be checked independently |
| Is a result guaranteed? | Historical complainants described guarantee or refund disputes.[2] | Exact success definition, deadline, exclusions, refund process, and responsible entity |
| Who performs the work? | Current service scope is not confirmed. | Names, roles, licenses, and a list of customer responsibilities |
| Must the owner stop paying? | Public evidence does not establish a current policy. | Written advice reviewed against the loan, association obligations, and licensed legal guidance |
| Is payment tied to milestones? | Not publicly established. | A payment structure that limits money at risk before work is completed |
Walk away if the seller will not provide the complete agreement before payment, pressures you to act immediately, guarantees a result without reviewing the ownership documents, or will not identify the entity and people responsible for the work. FTC guidance flags upfront payment, unsolicited contact, and guaranteed results as common warning signs.[4][5]
Safer exit routes to try first
The right route depends on when you signed, who owns the loan, whether fees are current, the developer’s policies, and what outcome you need. Start with the lowest-risk applicable route.
1. Follow the rescission instructions if the deadline is still open
Use the exact notice method, address, deadline, and delivery requirements in the signed agreement and governing state law. Do not rely on a generic deadline range when a contract-specific deadline is running. The Rescission Deadline Calculator can help organize the dates, but it is an estimate and not legal advice.
2. Contact the developer or resort directly
Ask owner services for its written surrender, deedback, hardship, resale, or transfer policy. The Coalition for Responsible Exit maintains a directory of participating timeshare companies and tells owners they can contact the timeshare company without hiring an exit company.[6]
3. Evaluate resale or transfer without assuming a buyer exists
Some ownerships have little or no resale value, and a listing does not guarantee a sale. Verify transfer restrictions, loan payoff requirements, closing costs, association approval, and who remains liable until the transfer is recorded.
4. Get licensed legal advice when the facts justify it
Consider a lawyer licensed in the relevant state if the dispute involves alleged misrepresentation, collection activity, threatened foreclosure, a disputed loan, bankruptcy, or a contract that the developer will not release. Confirm the lawyer’s bar record and engagement terms. Do not assume that the most expensive option is automatically the best one.
5. Use the complaint route that matches the problem
- Report suspected fraud or deceptive business practices through ReportFraud.ftc.gov.[7]
- File a complaint with the Florida Attorney General when the conduct falls within that office’s jurisdiction.[8]
- Use the CFPB complaint process for a covered financial product or service, such as a loan, credit reporting, or debt-collection issue.[9]
- Contact the card issuer promptly if a card payment is disputed. Deadlines and available remedies depend on the transaction and applicable law, so do not promise that a chargeback will succeed.
Route comparison
| Situation | First route | Main caution |
|---|---|---|
| Still within rescission period | Follow the signed cancellation instructions immediately | Method and deadline must be exact |
| Developer offers surrender or deedback | Work directly with the developer in writing | Confirm fees, release terms, and completion documents |
| Ownership may be transferable | Verify resale and transfer rules | A listing is not a completed exit |
| Loan, collection, foreclosure, or legal dispute | Licensed attorney or appropriate legal-aid resource | Verify jurisdiction, scope, and fee agreement |
| Suspected fraud or deceptive conduct | FTC and relevant state complaint channels | A complaint creates a record but does not guarantee individual recovery |
| Credit reporting or lender issue | Creditor dispute process and CFPB when applicable | Keep contracts, statements, notices, and proof of submission |
What federal guidance says about exit-company pitches
FTC consumer guidance recommends contacting the timeshare company first and warns owners about unsolicited exit or resale offers, requests for upfront payment, and promises that sound guaranteed. The FTC also advises consumers to investigate the seller, read the contract, and understand the cancellation terms before paying.[4][5]
That guidance is relevant to screening Timeshare Answers, but enforcement against a different exit company is not proof of misconduct by this business. Judge this provider by its own current entity, agreement, payment terms, communications, licensing claims, and documented work.
What to do now, based on your situation
You are considering Timeshare Answers: Pause. The former website domain is for sale, so verify the operating entity and current service before sending documents or money.[3]
You signed a timeshare recently: Read the rescission section of the signed agreement now and follow its exact notice instructions. Use the Rescission Deadline Calculator only as an organizing aid.
You are outside the rescission period: Ask the developer or resort for its written exit, surrender, deedback, hardship, resale, and transfer options before hiring a third party.[6]
You already paid and the company is not responding: Preserve the agreement, invoices, card statements, emails, call logs, letters, tracking receipts, and any guarantee. Send a dated written demand through a traceable channel, contact the payment provider promptly, and use the complaint route that matches the issue.
You were told to stop loan or maintenance-fee payments: Get individualized advice before acting. Missing payments can trigger fees, collection activity, credit reporting, loss of use, or foreclosure depending on the documents and jurisdiction.
You want help understanding the agreement: Run the Contract Red Flag Scanner for a free first pass. If you want an educational review of the written terms, see the Travel Contract Review Service. It is not a law firm and does not provide legal advice or representation.
Bottom line
Timeshare Answers presents a high-verification problem. The BBB directory still lists Integrity Marketing Solutions, LLC with a B- rating and no accreditation, while TimeshareAnswers.com redirects to a domain-sale page.[1][3] Historical complaint narratives raise serious questions about fees, communication, guarantees, and refunds, but they remain a limited set of allegations rather than a measured customer outcome rate.[2]
We would not pay this provider without current proof that the business is operating, a complete agreement, a clear scope of work, verified professional roles, and payment terms that limit money at risk. Most owners should begin with the signed rescission instructions or the developer’s direct exit process, then move to licensed legal help when the facts require it.[4][6]
Frequently Asked Questions
Is Timeshare Answers still in business?
We could not confirm a current operating service website. As of August 24, 2026, TimeshareAnswers.com redirected to a domain-sale page. The BBB directory still listed Integrity Marketing Solutions, LLC, but a directory entry alone does not prove that the company is accepting clients or responding to existing ones.[1][3]
What does the BBB currently show for Timeshare Answers?
BBB search results listed Integrity Marketing Solutions, LLC in Orlando with a B- rating and no accreditation on August 24, 2026. The business was categorized under timeshare cancellation and telemarketing services.[1]
How much did Timeshare Answers charge?
We found no current public price. Three historical BBB complaint narratives reviewed in May 2026 described amounts of $3,195, more than $3,000, and $4,000 plus 15% of recovered funds. Those amounts relate to contracts described as signed in 2020 or 2021 and should not be presented as a current rate card.[2]
Did Timeshare Answers offer a money-back guarantee?
Some historical complainants described refund or performance guarantees, including one reported two-year guarantee. Their allegations do not establish the terms of every contract. A consumer needs the signed agreement’s success definition, exclusions, deadline, notice method, and refund procedure.[2]
What was The Beacon?
The BBB material reviewed in May 2026 described The Beacon as an ebook with resources intended to help consumers navigate a dispute process. That description makes the service scope important: the agreement should distinguish work performed by the provider from work left to the customer.[2]
Can I cancel a timeshare without an exit company?
Sometimes. A buyer who is still within the applicable rescission period may be able to cancel by following the signed agreement and state-law requirements. After that period, the developer may offer surrender, deedback, hardship, resale, or transfer options. Availability and eligibility vary.[4][6]
What should I do if I paid and cannot reach the company?
Preserve the contract, proof of payment, guarantee, messages, call records, and delivery receipts. Send a traceable written demand, contact the payment provider promptly, and report suspected deceptive conduct through the FTC or relevant state authority. Use the CFPB process when the dispute concerns a covered financial product or service.[7][8][9]
Should I stop paying my timeshare loan or maintenance fees during an exit?
Do not treat that as generic exit advice. Payment obligations usually continue until the contract, lender, association, or a legally effective transfer says otherwise. Missing payments can create collection, credit, use-right, or foreclosure consequences. Get advice based on the signed documents and jurisdiction.
Sources
[1] Better Business Bureau, search result for Integrity Marketing Solutions, LLC, checked August 24, 2026: https://www.bbb.org/search?find_country=USA&find_text=Integrity%20Marketing%20Solutions&find_loc=Orlando%2C%20FL
[2] Better Business Bureau, Integrity Marketing Solutions, LLC profile and complaint narratives captured during Travel Club Review’s May 2026 research. Direct profile: https://www.bbb.org/us/fl/orlando/profile/timeshare-cancellation/integrity-marketing-solutions-llc-0733-90007616
[3] TimeshareAnswers.com, checked August 24, 2026; redirected to a HugeDomains sale page: https://timeshareanswers.com/
[4] Federal Trade Commission, “Want to get rid of your timeshare? Read this before you hire someone to help”: https://www.consumer.ftc.gov/consumer-alerts/2022/11/want-get-rid-your-timeshare-read-you-hire-someone-help
[5] Federal Trade Commission, “Timeshares, Vacation Clubs, and Related Scams”: https://www.consumer.ftc.gov/articles/timeshares-vacation-clubs-and-related-scams
[6] Coalition for Responsible Exit, owner exit resources and participating-company directory: https://www.responsibleexit.com/
[7] Federal Trade Commission, ReportFraud portal: https://reportfraud.ftc.gov/
[8] Florida Attorney General, consumer complaint page: https://www.myfloridalegal.com/how-to-contact-us/file-a-complaint
[9] Consumer Financial Protection Bureau, complaint process: https://www.consumerfinance.gov/complaint/