by Kiando | Last Updated May 2026
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Overview
If you searched for a Timeshare Answers review hoping to find out whether this company can actually get you out of your timeshare, you landed in the right place.
This is not a sales page. We dug into the Better Business Bureau file, tracked down consumer complaints, found a firsthand Reddit account from someone who hired this company, and examined what the product they sell actually is. What we found raises serious concerns that every potential customer deserves to know before handing over thousands of dollars.
The timeshare exit industry is notoriously unregulated. Most companies charge steep upfront fees and deliver little. This review examines the business model, documented track record, and warning signs of Timeshare Answers to help you make an informed decision.
What Is Timeshare Answers?
Timeshare Answers (also operating as Timeshare-Answers, Timeshare Cancel Services, Cancelamos Timeshare, and Timeshare Support Inc) is a trade name used by a Florida limited liability company called Integrity Marketing Solutions, LLC. The company was incorporated in Florida on April 14, 2009, and has been in business for approximately 16 years.
What It Claims to Do
According to its LinkedIn profile, Timeshare Answers describes itself as a “professional consumer advocacy group successfully assisting consumers worldwide with the termination of hundreds of Timeshare and Vacation Ownership contracts.” The company also claims to have “facilitated thousands in actual monies refunded” and helped clients “save hundreds of thousands in contractually obligated debt.”
The company lists its services as: timeshare cancellation, vacation ownership contract termination, money recovery from timeshare companies, credit protection during the exit process, and document preparation and assistance.
Timeshare Cancel Services, the same Integrity Marketing Solutions entity, has also advertised a 99% cancellation success rate and claimed to have recovered over $1,000,000 in client refunds since 2009. These figures appear on the company’s own marketing pages and carry no independent verification.
The “Beacon” Ebook: What You May Actually Be Buying
This is the detail most consumers miss. According to the BBB business profile for Integrity Marketing Solutions, the company “considers itself a document preparation and assistance company.” The fee charged to clients includes access to something called “The Beacon,” described as an ebook that provides resources to help consumers navigate the dispute resolution process themselves.
Read that carefully: a significant portion of what you may be paying thousands of dollars for is an ebook and instructions for writing letters. The actual hands-on cancellation work clients expected may not be what the company is legally obligated to deliver under the terms of its own contract. Clients who expected the company to do the work on their behalf may instead receive guidance on doing it themselves.
Pricing: What Consumers Actually Paid
Timeshare Answers does not publish pricing on its website. This alone is a yellow flag. Legitimate service businesses generally disclose at least a fee range. The only pricing data available comes from consumer complaints filed with the BBB.
| Source | Reported Fee |
| BBB complaint (Nov 2020 contract) | $4,000 flat fee + 15% of recovered funds |
| BBB complaint (Sept 2020 contract) | $3,195 (described as refundable if unsuccessful) |
| BBB complaint (March 2021 contract) | Over $3,000 |
| Third-party review site (range) | $2,800 to $4,000 reported by multiple customers |
Multiple complainants describe paying the full fee upfront at signing, despite one contract apparently framing the fee as contingent on results.
This pricing structure (thousands paid upfront, no published rate card, no escrow protection) is a pattern the FTC has specifically flagged as a warning sign. The FTC has noted that consumers pay steep upfront fees of $5,000 to $80,000 or more to exit companies for services that often fail to deliver. The absence of an escrow option, where your payment would be held by an independent third party until services are rendered, is particularly concerning. Legitimate operators in this space typically offer escrow as a baseline consumer protection.
BBB Profile: Rating, Alerts, and What the Complaints Say
Rating and Accreditation Status
Integrity Marketing Solutions / Timeshare Answers carries a B- rating from the BBB and is not BBB Accredited. The B- rating reflects a failure to respond to at least one complaint.
The BBB Alert
The BBB has posted a formal alert on this business profile. The alert states, in summary:
“Integrity Marketing Solutions, LLC / Timeshare Answers is no longer taking phone calls from clients and their voicemail is full. Consumers have tried to reach out to them via phone and email to no avail. Numerous consumers have filed complaints regarding unfulfilled promises for timeshare cancellation and guarantees of refunds. This business is not responding to complaints forwarded by BBB.”
That is a direct warning from the BBB itself, not from a competitor or disgruntled reviewer.
6 BBB Complaints in Three Years, All Unanswered
The BBB complaints page shows 6 total complaints filed in the last three years, with 1 closed in the last 12 months. Of the five complaints with detailed records, all five received no business response. Every one was marked “Unanswered.”
| # | Date | Amount | Core Complaint | Status |
| 1 | Aug 2024 | Not stated | Written 2-year guarantee; window expired Jan 2022 with no results; unable to reach company by phone or email. | Unanswered / Unresolved |
| 2 | Oct 2022 | Not stated | Contracted March 2021; followed all instructions; communication became sporadic. | Unanswered / Unresolved |
| 3 | Aug 2022 | $4,000 + 15% | Contract signed Nov 2020; company stopped answering; phone dead; client traveled to Orlando office and found it closed. | Unanswered / Unresolved |
| 4 | Jul 2022 | Over $3,000 | Hired March 2021 to exit Bluegreen contract; company failed then ghosted client upon complaint. | Unanswered / Unresolved |
| 5 | Jul 2022 | $3,195 | Contracted Sept 2020; told fee was refundable if unsuccessful; company has not returned calls or emails. | Unanswered / Unresolved |
Management Ties to Other Flagged Companies
The BBB notes that the company’s management is known to the bureau from three other companies: Integrity Marketing Ventures, LLC, RCI Unlimited, and Timeshare Freedom, all with separate BBB profiles at the same Orlando address and related principals. The same management team appearing across multiple businesses in this space warrants careful scrutiny.
Consumer Experiences: Reddit and Forum Accounts
The earliest firsthand account we found is a 2016 Reddit post on r/personalfinance from a user who identified Timeshare-Answers by name. Their experience:
• Hired Timeshare-Answers to exit a timeshare with rising maintenance fees (4-5% annual increases).
• Told the company could terminate the contract and recover all funds paid.
• Company instructed them to stop making payments to the resort.
• Several months later, Timeshare-Answers suggested filing a BBB complaint against the timeshare company.
• Nine months in: received notice that the timeshare company had foreclosed on the property.
• Timeshare-Answers then told the client they would take no further action.
• Result: foreclosure on the credit report, no refund, thousands paid for advice available for free, credit score destroyed.
This matches the pattern identified in broader industry research. Consumer advocates warn that advising clients to stop paying maintenance fees or mortgage obligations while the exit proceeds can result in foreclosure and 200-point credit score damage, leaving the consumer significantly worse off than before they hired anyone. Exit companies also tend to blame the resort when the process fails. The client ends up with no exit and a large sunk cost.
Contract Terms and Cancellation/Refund Policy
The company does not publish its service agreement publicly. Based on complaint disclosures, here is what we can reconstruct:
| Term | What Consumers Reported |
| Fee structure | Flat fee ($3,195 to $4,000) plus percentage of recovered funds |
| Refund guarantee | Some clients told fees were refundable if unsuccessful |
| Written guarantee | At least one client received a written two-year guarantee |
| Timeline promised | Varies; at least one client told “within two years” |
| Service delivered | Document preparation; The Beacon ebook; letter-writing guidance |
| Client’s own labor | Clients report being asked to write letters and file complaints themselves |
The BBB describes Timeshare Answers as a “document preparation and assistance company,” not a law firm, not a licensed cancellation specialist. Document preparation companies do not have attorney-client privilege, may not be licensed to provide legal advice, and in several states may be operating outside the bounds of what is legal for unlicensed practitioners in the cancellation space.
Guarantees and Red Flags: A Checklist 
Here is how Timeshare Answers stacks up against widely accepted red flags, as documented by the BBB, AARP, and the FTC:
| Red Flag | Present? |
| No pricing published on website | YES |
| Upfront fees before services rendered | YES |
| Unreachable phone / voicemail full | YES (BBB alert) |
| Physical office reported closed | YES (complaint #3) |
| No response to BBB complaints | YES (5/5 unanswered) |
| Guaranteed results without legal basis | YES (written 2-year guarantee reported) |
| Advice to stop paying resort fees | YES (Reddit account) |
| Not BBB accredited | YES |
| Management linked to multiple flagged businesses | YES |
| Ebook as primary deliverable | YES (BBB description) |
| No escrow option documented | YES (absent from all complaint records) |
That is eleven out of eleven red flags checked. No single red flag is disqualifying on its own. In combination, they paint a clear picture.
How Does This Compare to DIY Options?
Most of what these companies do, you can do yourself for free or at minimal cost, especially during the rescission window.
Option 1: Rescission (Within Days of Signing)
Every U.S. state gives timeshare purchasers a legal right to cancel, typically within 3 to 15 days of signing. Florida gives buyers 10 days. You write a certified-mail letter with your name, contract number, and a clear statement of cancellation. It costs the price of a stamp. No company needed.
Option 2: Contact the Resort Directly
Many major timeshare developers (Wyndham, Marriott, Hilton, and others) have internal deedback or voluntary surrender programs. ResponsibleExit.com, operated by the American Resort Development Association, lists developers with official exit options. Call your resort’s owner services department before paying anyone.
Option 3: Legitimate Resale or Transfer
Platforms such as RedWeek and Timeshares Only allow owners to list timeshares for resale or transfer, sometimes for $0 plus closing costs. These are not guarantees of a sale, but they are no-scam alternatives.
Option 4: Licensed Timeshare Attorney
If your situation involves misrepresentation, high-pressure sales tactics, or multiple contracts, a licensed attorney can review your documents. Costs range from $5,000 to $15,000+ for complex cases, but you are paying for actual legal representation, not an ebook. An attorney also carries professional licensure, malpractice insurance, and is subject to bar oversight, none of which apply to a document preparation company.
Option 5: Government Complaint Channels
File complaints with the Consumer Financial Protection Bureau, the FTC, and the Florida Attorney General’s office. These are free and create a formal record that can support future action.
| Exit Method | Cost | Time | Success Likelihood |
| Rescission letter (within window) | ~$0 | Days | High (statutory right) |
| Direct resort contact / deedback | $0 to moderate | Weeks to months | Variable |
| Resale (RedWeek, eBay, etc.) | Listing fees | Months to years | Low to moderate |
| Licensed timeshare attorney | $5,000 to $15,000+ | 6 to 24 months | Variable |
| Document prep company (like Timeshare Answers) | $3,000 to $4,000 | 1 to 2+ years | Reported as very low |
The Wider Industry Context: A 2026 Warning
In April 2026, a federal court ordered the operator of a fraudulent timeshare exit scheme to pay $140 million, including $95 million in consumer redress and $45 million in civil penalties, following an FTC investigation. The operation ran under names including Consumer Law Protection, Square One Group, and Timeshare Help Source, and defrauded primarily older adults out of more than $90 million. This is not an isolated case. It is the latest in a long pattern of FTC enforcement in this industry.
The FTC’s core findings in that case mirror what consumers have reported about Timeshare Answers: upfront fees, false promises, failure to deliver refunds, and targeting of vulnerable consumers. Timeshare Answers has not been the subject of a publicly available FTC action, but the pattern matches closely.
Who Should Be Most Cautious
• Anyone who has not yet exhausted free options. If you have not tried the resort’s own deedback program, you have not used your lowest-cost option.
• Anyone still within their rescission window. Stop reading and write your cancellation letter today.
• Anyone being advised to stop paying maintenance fees or mortgage payments. This can accelerate foreclosure and destroy your credit.
• Non-English speakers. One of Timeshare Answers’ alternate names is “Cancelamos Timeshare,” suggesting Spanish-language marketing. Spanish-speaking consumers deserve particular caution.
• Anyone who has already paid. If you paid and cannot reach Timeshare Answers, file complaints with the BBB, FTC, CFPB, and Florida AG immediately. If you paid by credit card, contact your card issuer about a chargeback.
Final Thoughts
Timeshare Answers, operating through Integrity Marketing Solutions, LLC, presents a troubling picture across every dimension we reviewed. The company is not BBB accredited, carries a formal BBB alert warning consumers it is unreachable and unresponsive, has failed to respond to every detailed complaint in the public record, and has had its physical office reported as closed by a paying client. The core product appears to be a document preparation service and an ebook, not legal representation and not guaranteed cancellation.
Consumers who were promised written two-year guarantees with money-back terms have been unable to collect. The Reddit user’s experience maps directly onto the complaint patterns still showing up today: pay the fee, get instructions to write letters yourself, stop hearing back, end up with a foreclosure.
We are not in a position to say that every customer of Timeshare Answers had a bad experience. Some older reviews on the BBB showed higher ratings during an earlier period of the company’s operation. But the current state of the BBB profile, the unresponsiveness, the full voicemail box, and the pattern of unanswered complaints represent a level of risk that no consumer should take on when free and lower-cost alternatives exist.
Before hiring any timeshare exit company, exhaust every free and low-cost option first. Write the certified-mail letter yourself. Call your resort’s owner services line. Check ResponsibleExit.com. If you genuinely need paid help, hire a licensed attorney, not a document preparation company.
Frequently Asked Questions
What is Timeshare Answers?
Timeshare Answers is a trade name used by Integrity Marketing Solutions, LLC, a Florida LLC incorporated in 2009 and based in Orlando. It also operates under the names Timeshare Cancel Services, Timeshare-Answers, Cancelamos Timeshare, and Timeshare Support Inc. The BBB classifies it as a document preparation and assistance company, not a law firm.
Is Timeshare Answers legitimate?
The company has a registered Florida LLC and has been in operation for approximately 16 years, so it is a real business. However, the BBB has issued a formal alert warning that the company is not answering client calls or emails, is not responding to BBB complaints, and has received multiple unresolved complaints involving unfulfilled promises and unrefunded fees.
How much does Timeshare Answers charge?
The company does not publish its fees. Based on BBB complaint records, reported fees range from approximately $3,195 to $4,000 upfront, with some contracts also including a 15% cut of any funds recovered.
Does Timeshare Answers offer a money-back guarantee?
At least one client reported receiving a written two-year guarantee with a promise of a full refund if the timeshare was not cancelled. That client was unable to collect the refund after the two-year period expired with no results and could not reach the company. The BBB notes that “numerous consumers have filed complaints regarding unfulfilled promises for timeshare cancellation and guarantees of refunds.”
What is “The Beacon” from Timeshare Answers?
The BBB describes The Beacon as an ebook included in the company’s fee. It contains resources to help the consumer navigate the dispute resolution process themselves. Clients who expected the company to do the work on their behalf may not receive the hands-on service they paid for.
Can I cancel a timeshare myself without paying an exit company?
Yes, and in most cases you should try first. If you are still within your state’s rescission period (typically 3 to 15 days after signing), you can cancel with a certified-mail letter at virtually no cost. After the rescission window, contact your resort directly about deedback or surrender programs. Free resources include ResponsibleExit.com and the Timeshare Users Group forum (TUG).
What should I do if I already paid Timeshare Answers and cannot reach them?
File complaints immediately with the BBB, the FTC ReportFraud portal, the Consumer Financial Protection Bureau, and the Florida Attorney General. If you paid by credit card, contact your card issuer about a chargeback.
Are there timeshare exit companies that are legitimate?
Some licensed timeshare attorneys and law firms genuinely represent clients in cancellation proceedings. Key markers of legitimate help: licensed attorney involvement, no requirement to stop paying your resort fees, transparent pricing, and no large upfront fees before an agreement is reviewed. The FTC guidance on timeshare scams remains the clearest starting point for evaluating any company.